GENERAL & SHIPPING
What are your charges for Shipping and Handling?
For orders totaling around:
$1 to $20 -------------- $3.50
$21 to $49 ------------- $5.50
$50 to $99 ------------- $8.75
$100 to $199 ---------- $12.00
$200 & up-------------- $20.00
What is your shipping method?
All orders under $20 are sent First Class Mail, USPS, with insurance and a delivery confirmation number.
All orders over $20 are sent Priority Mail, USPS, with insurance and a delivery confirmation number.
All international orders are sent by airmail, with insurance.
As of 1/2007, these are the only shipping methods I can offer.
As soon as your items ship the delivery confirmation number will be emailed to you to you can track your package at usps.com.
Do you charge state sales tax?
Yes, an 8.25% state tax will be charged on all orders within California, USA.
Do you take orders outside the US?
Yes, my items are now available to buyers outside the US.
What currency are your listed prices?
All prices are in US dollars. The Paypal cart will automatically convert USD to your currency upon checkout (so you can always cancel should you desire).
How does your shopping cart work?
The shopping cart is a Paypal app. Buyers are not required to have a Paypal account to purchase items through the Paypal service. Simply sign on as a guest to use their service a single time; you will then be prompted by Palpal to continue using their services by having a formal account. It is your choice whether or not to continue the service.
For further information about Palpal and their services, please visit paypal.com
(Please note: American Express Corporate Card is not accepted by Paypal.)
I don't have a credit card - can I purchase over the phone?
If you'd rather order over the phone (or email), please contact the artist at 408.394.3316 or marianne@mindtwin.com. Please be aware that for phone orders, only cash, money order, cashier's check or personal check will be accepted. All orders paid for by personal check must be cleared before your order is sent - and if in the incident of a bounce, the buyer is expcected to pay any fees in the matter.
When will items be shipped? How long will it take to get my item(s)?
Your order will be processed as soon as payment is received. Because I have such a large selection of items & they sell out quickly, not every item listed is consistently in stock. Please notify me beforehand if you need a rush order, and I will notify you if your items are in stock. If an item is on order, it will take me 48hrs to create and ship prints, and about 2 weeks for magnets.
I will notify you as soon as your order is ready and when it will be shipped. How long it takes to get to you depends upon your location. Items are sent from San Jose, CA, USA.
My item arrived broken or damaged, can I return or exchange it?
Certainly. Please notify me within 24 hours upon receiving the item for a full refund. I will reimburse you for returning shipping costs only if parcel post is used.
Do you offer returns or exchange for non-broken items?
If the item is undamaged once I recieve them back, you may return it for a full refund, or exchange it for another item. You are expected to pay the shipping costs both ways.
Once I place an order, can I change it?
If you contact me within 24 hours upon placing your order, you may cancel or change it.
I recieved the wrong item, how do I return or exchange it?
Please notify me upon receiving the item, and which to exchange it with. I will reimburse you for returning shipping costs.
Can I purchase a gift card?
Certainly. Please contact me with the amount you'd like on your gift card, and one will be sent to you in the mail.
Can I get gift wrapping on my item(s)?
Sorry, at this time I am not offering gift wrap.
Samples of print, front and back
CRITTER PRINTS
About: My giclee art prints are printed and packaged in archival materials to ensure their colors stay fresh and beautiful for over 50 years. They are carefully compared with the original painting for only the best quality.
Each print comes with a single (white) mat, a care sheet, is mounted on foamboard, and finally shrink-wrapped in archival cellophane. The artist's signature appears on the right side of the mat;
the artworks's title is to the left side of the mat. A white label on the back identifies the title of the artwork. The make of the mat & foamboard is Artcare Neilsen-Bainbridge.
Multiple sizes available. If you'd like to purchase a size not listed in our
order page, please email me, Marianne. I'll be happy to send you a quote.
What printer do you use to make your prints?
The Epson Stylus Photo 2200. It uses pigment-based dyes that are similar to those found in artist's paints. They're considered top of the line. I make all my prints in house to ensure the best quality possible.
How long will my art print last?
Studies have shown archival products to last at least 50 years. I've have tested cards resting in the sun for a straight month without fading, so the inks are pretty sturdy.
How do I frame my print?
Since the mats/foamboard are already cut to standard frame sizes, merely pick out a frame at a framing shop or art store and tuck it in. Make sure that the inside of the frame is deep enough to accomodate the thickness of the mat & foam (~"3/8 thick). Hangers and paper backing will be available at your local framing or art store. All prints should be placed behind glass. My 8"x10" prints fit in an 11"x14" frame; 11"x15" prints fit in a 16"x20" frame.
Would you frame my print for me?
At an additional cost (to cover for the price of the frame & hangers) I will frame your prints. Please be aware that anything under glass may break in transit, despite my best attempts at securing the frame. Please specify with your order if you would like a frame, and I will send you samples of which frames are available.
How should I care for my print?
An art care sheet will be provided with your purchase.
Samples of art card, front and back.
CRITTER CARDS
About: These cards are made by the same printer as our giclee prints, so they're top notch! Because of this, many of my buyers choose to frame their cards. All archival materials are used for only the best quality. The card is sprayed with matte varnish to create a waterproof seal. Cards can be purchased singularly, or in box sets.
The inside is blank. Each comes with one white envelope, and is wrapped in cellophane. The artist's business card is packaged inside the cellophane. The image is centered on the card, and has a 1/8" white border.
Is the inside of the card blank?
Yes.
Can I get text printed on the inside of the card? What are the charges for this service?
I cannot print text on the inside of the cards at this time, but am planning to in the future.
My cards are slightly shiny and/or feel rough, is this normal?
Yes. Each card is sprayed with matte varnish to water-proof them, and gives the finish a slightly rough texture. It does not affect the colors of the card in any way.
How should I care for my cards?
An art care sheet will be provided with your purchase.
Samples of magnet, front and back
CRITTER MAGNETS
About: My art magnets are made of lightweight sealed wood. A glossy varnish atop the image makes the colors great and snazzy! Each is 3"x 1/4"x 2", and comes with a 3/4" circular magnet on the back. The artist's signature is written on the back. These magnets are basically a cute little version of my wallplaques. Enjoy them on your fridge or magnetic whiteboard at work : )
Why are the edges of my magnet rounded?
Because all my products by handmade, there will be times when the magnets will have sharp edges. When I feel they're too sharp to handle, the corners are rounded. This doesn't affect the magnet in any way; in fact, some people prefer the rounded edges.
Catalog Request
